Privacy Policy

Liquid Pix Pty Ltd, trading as Liquid Pix (“we”, “us”, “our”), respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, how we use it, and your rights. It is written to align with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Who we are

Liquid Pix Pty Ltd, trading as Liquid Pix, is an underwater photography and film business based in Brisbane, Queensland. You can contact us at hello@liquidpix.com.au or 0423 064 835.

Information we collect

We may collect the following personal information:

• Your name, email address and phone number, when you enquire, register your interest, book or purchase.
• Details relevant to your booking, such as your city, location, venue, or the children and family members being photographed.
• Payment-related information, processed securely through our payment provider. We do not store full card details ourselves.
• Photographs and video we create of you or your family as part of our services.
• Website usage information, such as pages visited and how you arrived at our site, collected through analytics and advertising tools (see Cookies and website below).

How we use your information

We use your information to:

• Respond to your enquiries and provide our photography, film and Masterclass services.
• Process bookings and payments, and deliver your galleries, images and artwork.
• Communicate with you about your booking and, where you have agreed, send you occasional updates or offers.
• Improve our services, website and advertising.

Marketing communications

If you have purchased from us or registered your interest, we may occasionally contact you with news, offers or new services. Every marketing email includes a simple way to unsubscribe, and we will action any opt-out promptly. You can also ask us to stop marketing to you at any time by emailing hello@liquidpix.com.au.

Use of your images

We love sharing our work, but we respect that these are images of your family. We will only use identifiable images of you or your children in our marketing (such as our website, social media or advertising) with your permission, and you may opt out or withdraw that permission at any time by contacting us. See also the image rights section of our Terms and Conditions.

How we store and protect your information

We take reasonable steps to keep your personal information secure and to protect it from misuse, loss or unauthorised access. Information is stored in secure systems and shared only with trusted service providers as needed to deliver our services.

Third parties and overseas storage

We use reputable third-party tools to run our business, including online photo galleries, payment processors, email marketing, online booking, analytics, and social media and advertising platforms. Some of these providers store information on servers outside Australia, including in the United States and Europe. They handle your data under their own privacy terms, and we only share what is needed for them to provide their service. We do not sell your personal information to anyone.

Your rights

You may request access to the personal information we hold about you, ask us to correct it, or request that we delete it, by emailing hello@liquidpix.com.au. We will respond within a reasonable time. If you have a concern about how we have handled your information, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Cookies and website

Our website uses cookies and similar technologies to help it function and to understand how visitors use it. This includes Google Analytics, and the Meta (Facebook and Instagram) Pixel, which helps us measure and improve our advertising. You can control or block cookies through your browser settings, and manage your ad preferences in your Meta and Google account settings.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the “Last updated” date shown above.