Terms and Conditions

Photography and art services

These terms are between you and Liquid Pix Pty Ltd, trading as Liquid Pix. They apply to our bespoke commissions, private sessions and other photography and film services. Separate terms for Learn to Swim photo days and the Underwater Portrait Masterclass are set out below.

1. Bookings and payment

• Deposit. A non-refundable deposit is required to secure your booking and date. Your booking is not confirmed until the deposit is received. This covers the date reserved and the preparation committed on your behalf.
• Balance. The remaining balance is payable before or on the day of your session, unless otherwise agreed in writing.
• Prices. Prices for commissions and products are as quoted at the time of booking. “From” prices are starting points; your final quote depends on the pieces and inclusions you choose, discussed at your consultation.

2. Rescheduling and cancellations by you

• Rescheduling. If you need to reschedule, please give us more than 7 days’ notice and we will do our best to find a new date. Your deposit carries over to the rescheduled session.
• Late changes. For changes or cancellations with 7 days’ notice or less, the deposit is forfeited, as we will likely have turned away other bookings for your time.
• Cancellation. If you cancel entirely, the deposit is non-refundable. Any amount you have paid above the deposit is refundable.

3. Rescheduling by us (weather and conditions)

Underwater photography depends on water clarity and conditions. Occasionally we may need to reschedule due to weather, cloudy or unsafe water, equipment issues, or circumstances beyond our control. If this happens, we will reschedule your session to the next suitable date and your deposit and payments carry over in full. We are not liable for any other costs you may incur as a result.

4. Your session

• Time in the water is kept to a comfortable length, typically up to around 30 to 45 minutes, to keep children happy and images at their best.
• For private and commission sessions held at your own pool, you are responsible for ensuring the pool is safe, accessible and suitable. We will discuss requirements with you beforehand.
• Supervision of children remains the responsibility of the parent or guardian present at all times. Our team holds Blue Cards and prioritises a safe, calm environment.

5. Images, artwork and copyright

• Copyright. Liquid Pix retains copyright of all images, video and artwork we create, in line with standard professional practice.
• Your licence. You receive a personal-use licence to enjoy, print and share your purchased images and artwork for personal, non-commercial purposes. Images may not be resold, used commercially, or edited or altered (including with filters or AI tools) without our written permission.
• Our use of your images. We may showcase our work in our portfolio, website, social media and advertising. We will only use identifiable images of you or your family with your permission, and you may opt out at any time. See our Privacy Policy.

6. Delivery

• Galleries, digital images and finished artwork are delivered within a reasonable timeframe, which we will advise at booking. Bespoke artwork and printed products take longer than digital files, as each piece is made to order.
• Please check your gallery and details carefully. Once a custom printed product is approved and in production, it cannot be changed or refunded unless faulty.

7. Products and faults

We take great care to deliver beautiful, high-quality products. If an item arrives faulty or damaged, please contact us within 7 days and we will repair, replace or remedy it in line with your rights under the Australian Consumer Law. Because commissioned artwork is made specifically for you, we do not offer refunds for change of mind on custom products.

8. Liability

We provide our services with professional care and skill. To the extent permitted by law, Liquid Pix is not liable for indirect or consequential loss. Nothing in these terms excludes rights you have under the Australian Consumer Law.

9. Contact

Questions about these terms? Contact us at hello@liquidpix.com.au or 0423 064 835.

Learn to Swim photo days

These terms apply to underwater photo days held at your child’s swim school.

• Consent. We only photograph children whose parent or guardian has given their permission and contact details on the day. Your child’s comfort comes first, and we will never push a child who isn’t happy in the water.
• Payment. The photo day fee is $39 per child, paid on the day by card or cash. This includes one high-resolution digital image of your choice.
• Your gallery. Within two weeks of the photo day, you will receive a link and password to a private online gallery, where you can choose your included image. Additional images, products and films can be purchased from your gallery at a special rate.
• Weather and water conditions. If a photo day can’t go ahead or needs to be cut short due to cloudy or unsafe water or circumstances beyond our control, we will work with your swim school to reschedule.
• Your images. Copyright and personal-use licence terms are the same as for our other services (see section 5 above). We will only use identifiable images of your child in our marketing with your permission.

Underwater Portrait Masterclass terms

Booking and payment

A deposit secures your place, and your place is confirmed once the deposit is received. For Australian Masterclasses, the deposit is $500 and the remaining balance is due no later than 2 weeks before the Masterclass, or you may pay in full at the time of booking. Pricing and payment timing for other locations will be confirmed when you book. Places are strictly limited to six per Masterclass.

If you need to cancel or reschedule

Your deposit secures a specific date and a limited place. If you cancel, your deposit is refundable only if we are able to fill your place with another participant. If we can fill your place, your deposit will be refunded in full; if we cannot, the deposit is retained to cover the place held and the costs committed on your behalf. Any amount paid above the deposit is always refundable. Where possible, we are happy to transfer your place to another available Masterclass date instead.

If we cancel

If we cancel or postpone a Masterclass for any reason, including insufficient numbers, unsafe or unsuitable conditions, or circumstances beyond our control, you will be offered a place on the next available date or a full refund of everything you have paid, including your deposit. We are not liable for any travel, accommodation or other costs you may incur.

Images from the day

During the Masterclass you will photograph, and be photographed by, other participants as part of the hands-on learning, and we may also provide models. Any images you create during the day are for your own learning and personal practice. Because these images feature other people, including fellow participants, you may not publish, share publicly, sell or use them commercially. We may photograph and film the day for our portfolio, website, social media and advertising; if you would prefer not to appear in our marketing, let us know and we will respect that.

Your responsibility

You must be comfortable and safe in the water to participate. Please tell us in advance of any medical condition or concern that may affect your participation. All equipment is provided, and you are responsible for handling it with reasonable care.

Recording and course content

The Masterclass, including all teaching, demonstrations, notes and materials, is the intellectual property of Liquid Pix. You are welcome to take your own written notes for personal use. However, you may not audio-record, film or screen-record any part of the instruction, and you may not share, reproduce, resell or teach the Masterclass content to others. What you learn is yours to use in your own photography and business; the course itself remains ours.

Consumer rights

Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law.